Support

How can we help?

Choose a topic below or ask a question. Never send us a real password, private prompt, or other private information.

Download and update

Find the right version for your Mac, get help opening the beta, or check for a newer version.

Go to Download →

Set up an AI tool

Connect a supported coding tool, verify its local connection, and understand exactly what PonoLens can observe.

Follow the setup checklist →

Troubleshoot missing activity

Check the collector, restart the AI tool after enabling its connection, and test with made-up information.

Troubleshoot the connection →

Account and payment

Open Settings → Profile & subscription in the Mac app to sign in, see your trial, or manage a purchase.

See purchase choices →

Report a problem

Log in and tell us the app versions, what you expected, and what happened. Remove private information before attaching screenshots.

Open the support form →

General inquiry

Ask a question about PonoLens, partnerships, the beta, or something that is not a product problem.

Contact Us →

PonoLens Support

What can we help you solve?

Describe what you are trying to do and what happened. The assistant uses verified PonoLens help answers and will direct you to a person when it cannot answer reliably.

Your question stays on this page. It is not uploaded or sent to an AI company.